Privacy Policy

Your privacy and the security of your personal information are our top priorities.

Privacy at a Glance

We never sell your information
HIPAA-level security standards
You control your data

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What We CollectHow We Use ItInformation SharingData SecurityYour RightsContact Us

Last Updated: October 1, 2025

Introduction

Guardian Community Care (“we,” “our,” or “us”) is committed to protecting the privacy and confidentiality of our clients, their families, and website visitors. This Privacy Policy explains how we collect, use, protect, and share your personal information when you use our services or visit our website.

Information We Collect

1Personal Information

We may collect the following types of personal information:

Contact Information:Name, address, phone, email
Demographics:Age, date of birth, gender
Emergency Contacts:Family and designated contacts
Financial Info:Payment and insurance details

2Health Information

As a non-medical home care provider, we collect limited health-related information for safe care:

Medical conditions affecting care
Medication lists (reminders only)
Dietary restrictions
Mobility and assistance needs
Allergies and safety info

3Website Information

When you visit our website, we automatically collect:

IP address and browser info
Pages visited and time spent
Referring website information
Device and OS information

How We Use Your Information

We use your personal information for the following purposes:

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Service Delivery

Provide personalized home care services

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Care Planning

Develop care plans and match caregivers

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Communication

Contact about services and updates

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Billing

Process payments and billing

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Safety

Ensure client and caregiver safety

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Legal Compliance

Comply with laws and regulations

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Service Improvement

Improve services and website

Information Sharing and Disclosure

🚫 We do not sell, rent, or trade your personal information to third parties.

We may share your information only in these specific circumstances:

With Your Consent

We will share your information when you have given us explicit permission to do so.

Service Providers

We partner only with vendors who meet our privacy and security expectations. When we share information with a service provider, the relationship is governed by written agreements that require HIPAA-ready safeguards.

  • Caresmartz360: Our care management and scheduling platform for storing and managing PHI with encrypted, role-based controls tailored to home care workflows.
  • Google Workspace: Email and document collaboration protected by an executed Business Associate Agreement (BAA) that extends HIPAA obligations to Google services.
  • Background check partners that screen caregivers for licensure, experience, and safety.
  • Payment processors and professional consultants who receive only the minimum information necessary.

Legal Requirements

We may disclose your information when required by law, including:

  • In response to court orders or legal process
  • To comply with regulatory requirements
  • To protect the safety of clients, caregivers, or the public
  • To report suspected abuse or neglect as mandated by law

Data Security

We implement comprehensive technical and organizational measures to protect your personal and health information against unauthorized access, alteration, disclosure, or destruction.

Our care coordination and documentation run on Caresmartz360, which we configure with encrypted storage, multi-factor authentication, and strict role-based access to ensure client and caregiver data stays protected.

Technical Safeguards

  • Encryption: All data transmission and storage uses industry-standard encryption
  • Access Controls: Multi-factor authentication and role-based access
  • Audit Logs: Comprehensive logging of all access and modifications
  • Automatic Logoff: Systems automatically log off after inactivity
  • Data Backup: Regular encrypted backups with secure off-site storage

Administrative Safeguards

  • Privacy Officer: Designated individual responsible for privacy compliance
  • Employee Training: Regular HIPAA-style privacy and security training
  • Access Management: Limited access on a need-to-know basis
  • Incident Response: Established procedures for security incidents
  • Vendor Oversight: Annual review of Business Associate Agreements (including Google Workspace) and verification that partners maintain required safeguards.

Physical Safeguards

  • Facility Security: Controlled access to offices and record storage areas
  • Workstation Security: Secured computers and mobile devices
  • Media Controls: Secure handling and disposal of electronic media
  • Document Security: Locked storage for physical records

Your Rights and Choices

You have the following rights regarding your personal information:

Access and Correction

You may request access to your personal information and request corrections to inaccurate data.

Communication Preferences

You may opt out of non-essential communications by contacting us or following unsubscribe instructions.

Data Portability

You may request a copy of your personal information in a commonly used format.

Complaints

If you have concerns about our privacy practices, please contact us using the information below.

Contact Information

If you have questions about this Privacy Policy, our privacy practices, or wish to exercise your rights regarding your personal or health information, please contact us:

Privacy Officer

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NPI Number

1972484152

General Inquiries

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Website

www.guardiancommunitycare.com
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Fax

Secure fax line coming soon

For Privacy Complaints: You may also file a complaint with the U.S. Department of Health and Human Services Office for Civil Rights at www.hhs.gov/ocr/complaints

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